We have plenty of features, with many more being brined as we speak.
Powered by our natural language processing algorithms, Pickle transcribes any audio format into text with high fidelity. But this is only the beginning of the magic. Hit next when you’re ready to take in more.
When you don’t want to read the full transcription, you can breeze through a summary of the conversation. It feels like when you did a book report by reading a Cliff Note, but this is not cheating. We promise.
Think of it as the search engine for customer interactions with your reps, but without the clickbait headlines & banner ads. No joke, you can search any keyword or phrase. Rock-n-Roll power chords!
Um, er, like, you know, honestly, [competitor’s name]... You can know with a simple glance within the dashboard what common words and phrases are frequenting your conversations.
You have data like never before. Now what do you do with it? Customized markers can find trends and track best practices, creating a performance machine.
Pull back the curtain to reveal the wizard or squib. Extract keywords; see true talk time; review action items; compare to other reps; and so much more.
Work like a team.
Share like a team.
Win as a team.
Words matter. You can analyze sentiment by the words, whether positive or negative, your customer uses in the conversation.
Pickle’s software automatically detects sensitive personal customer info and redacts it from the transcript.